|
How safe is my information online?
All credit card information processed through Artiflix LLC is sent to us encrypted via a secure server. We are the only ones who can decode your information. Additionally we thoroughly investigate the validity of all credit cards to protect against fraud. For your protection, all orders must pass our comprehensive fraud check and verification of your billing address before being shipped.
Orders placed through Artiflix LLC are encrypted; using SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions. It is important for you to guard against unauthorized access to your computer. Be sure to sign off when finished using a shared computer.
top of page
What is the “billing address”?
The billing address is the address to which your credit card bill is sent. Be sure to enter your name and billing address exactly as they appear on your credit card statement. We verify this address to prevent fraud. Any variations could delay your order.
top of page
What if this is an International Order?
What types of payment do you accept?
For your convenience, we accept the following forms of payment.
Credit Cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PayPal
Sorry, but we do not accept personal checks, cashiers check, C.O.D., wire transfers, money orders or other forms of payment.
top of page
How do you calculate Sales Tax?
Sales tax is only added to orders shipped within the state of Washington. The sales tax rate varies based on the billing zip code you provide for your order.
top of page
How will I know you received my order?
You will receive an order confirmation via e-mail shortly after you submit your order. If you do not receive this within several hours, email admin@artiflix.com.
top of page
Can I change my order after its submitted?
We strive to prepare and ship your order in the most efficient and fastest manner possible. As a result, there is a small window of opportunity to actually change an order.
top of page
Can I cancel backordered items?
When you receive your order, your invoice will list any back ordered items and their expected arrival date. Additionally, providing we have your current e-mail address, you will be notified of your back order status.
If at any time you want to cancel your back order, just contact one of our customer service representatives at support@artiflix.com. Make sure to include your order number in your e-mail.
top of page
When will my back ordered items ship?
When you receive your order, your invoice will list any back ordered items and their expected arrival date. Please understand that in some cases, back ordered items may be discontinued and are no longer available.
You can request an update on your order status by clicking here and completing the Order Information Request Form
top of page
What are your policies regarding product information and pricing?
PRODUCT INFORMATION AND PRICING
At Artiflix LLC we sell thousands of brand-names products you know and trust. We have made a conscientious effort to accurately display and describe all of these products. Furthermore, Artiflix LLC is constantly improving this information and adding products. In rare cases, information that we have been provided by our distributors may have been corrupted, contain typographical errors or be priced inaccurately. Consequently, Artiflix LLC cannot and does not guarantee the accuracy or completeness of all the information, including prices, product images, specifications and availability.
top of page
What is your policy on acceptance of orders?
ACCEPTANCE OF ORDERS:
Your receipt of an e-mail or other form of order confirmation does not guarantee our acceptance of your order, nor does it constitute confirmation of our offer to sell. Artiflix LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Artiflix LLC further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will only be deemed accepted by Artiflix LLC upon shipment of the products that you have ordered. We may require additional verifications or information before accepting any order.
Artiflix LLC reserves the right to refuse or cancel any order placed for products that have been listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Artiflix LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Artiflix LLC shall immediately issue a credit to your credit card account in the amount of the charge.
top of page
Details for a return or exchange?
If Your Return does not qualify!
In the event that the product you are returning does NOT meet the requirements described in this document, we may photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise may then be returned to you. Please call us at Artiflix LLC to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Any discrepancies in our found Inspection including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged
- Products returned in non-qualified shipping container
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
- Products or packages with barcode label removed
- Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Artiflix LLC maintains serial number tracking)
- DAMAGE: Cracked components or damage to any circuit boards
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
- DAMAGE: Torn or punctured tape seals
- DAMAGE: Loose, damaged or removed screws/fasteners
- Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return
Credit Processing
Your credit, or replacement, will be processed once we have received your return at our returns facility, and we have verified that that all these conditions have been met. It may take up to 30 days for you to receive your credit. You can help ensure that your credit is received as quick as possible if you carefully follow all of these instructions.
What if the wrong product shipped, lost package, ms-delivered, damaged in transit
1. A claim must be filed for all lost UPS and FedEx packages, as well as any shipments by common carrier.
If the tracking info says it was delivered, credit must wait until the carrier does its investigation.
If tracking shows it was never delivered, or delivered to a wrong address, the credit may be issued as soon as the claim is filed.
2. No claim can be filed for lost USPS packages if tracking is not used.
If USPS tracking shows that the package was not delivered, the credit may be issued.
If tracking says the package was delivered credit can only be approved by the sales or customer support manager.
3.Damaged in transit packages should be refused by the customer, but this is not always practical.
A claim must be filed with the carrier and once the package has been retrieved by the carrier the credit can be processed.
4.Wrong shipments can be credited once the incorrect product has been returned & received.
Software And Consumables
SOFTWARE, CDS, DVDS, VIDEO GAMES, AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
Rebates
Products offering mail-in-rebates are non-returnable to Artiflix LLC once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at Artiflix LLC BEFORE removing the UPC code from your product.
Miscellaneous
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the Return Authorization Number (RMA#) clearly printed on the outside of the package.
Return requests must be made within 14 days of the receipt date.
Artiflix LLC shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Review the list of manufacturers, at the bottom of the page, that require you to contact them directly to return product, get a repair or discuss a warranty issue.
All free items must be returned together with purchased items in order to receive a full refund.
Any shipping and/or handling charges on the original order cannot be refunded.
At our discretion, we may levee a restocking fee of 15% of the cost of items returned.
Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Artiflix LLC is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully.
Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Artiflix LLC cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
top of page |
